The website https://www.xike.in and the mobile application ____________ (together “Website/Platform”) is owned and operated by XIKE _______, a company incorporated in India under the Companies Act, 2013 (“Company/XIKE”). The Company is engaged in the business of facilitating its users with retailers, wholesalers, food and beverage industry, to explore and identify all kinds ______________________ and other related services (“Services”).

At XIKE we take your privacy protection very seriously. We do everything it takes to safeguard the trust you place in us. Please read below for more details regarding our privacy policy. Our privacy policy is subject to change from time-to-time without prior notice, hence, please review this policy periodically. Your use of Website constitutes an acceptance of our privacy policy.

This Privacy Policy (“Privacy Policy”) sets out the privacy practices of the Company with respect to the entire content of the Website.

This document is published in accordance with the provisions of the Information Technology Act, 2000 and the rules made thereunder that require publishing the rules and regulations, privacy policy and terms of use on an online portal of the Company. We request you to go through this Privacy Policy and the Terms of Use carefully before you decide to access this Website.

For the purposes of this Privacy Policy, the words “us”, “we”, and “our” refer to the Company and all references to “you”, “your” or “user”, as applicable mean the person who accesses, uses and/or participates in the Website in any manner or capacity.

The protection and security of your personal information is our top priority and we have taken all necessary and reasonable measures to protect the confidentiality of the user information and its transmission through the internet.

By using our Services and the Website or by otherwise giving us your information, you agree to the terms of this Privacy Policy. You also expressly consent to our use and disclosure of your Personal Information (as defined below) in the manner prescribed under this Privacy Policy and further signify your agreement to this Privacy Policy and the Terms of Use. If you do not agree to this Privacy Policy, do not subscribe to the Services, use the Website or give us any of your information.

The protection and security of your personal information is our top priority, and we have taken all necessary and reasonable measures to protect the confidentiality of the user information and its transmission through the internet.

Definitions:

• Personal Information shall have the same meaning as given in Rule 2(1)(i) of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 to mean any information that relates to a natural person, which, either directly or indirectly, in combination with other information available or likely to be available to a body corporate, is capable of identifying such person.
• Sensitive Personal Data or Information of a person means Personal Information about that person relating to:
  • Passwords;
  • Financial information such as bank accounts, credit and debit card details or other payment instrument details;
  • Physical, physiological and mental health condition;
  • Sexual orientation;
  • Medical records and history;
  • Biometric information;
  • Information received by body corporate under lawful contract or otherwise;
  • Visitor details as provided at the time of registration or thereafter; and
  • Call data records.

Personal Information and the Sensitive Personal Data shall herein after be collectively referred to as “User Information”.

1. Collection of Information:We may collect information from you through your use of the Website or by joining the XIKE community on social media websites, or which is provided to one of our marketing partners or through any engagement with XIKE. We may collect and process User Information provided by you, including but not limited to:
   • Information that you provide at the time of registration including any information that identifies or can be used to identify, contact or locate the user such as name, address, email address, property photos, bank details, and phone number.
   • Any data that is automatically captured by the Website such as your mobile phone operating system; every computer/mobile device connected to the internet is given a domain name and a set of numbers that serve as that computer's Internet Protocol or “IP” address. When you request a page from any page within the Website, our web servers automatically recognize your domain name and IP address. The domain name and IP address reveal nothing personal about you other than the IP address from which you have accessed the Website.
2. Use of the Information Collected: The primary goal of the Company in collecting the information is to provide you a platform for the purpose of providing the Services. The Company may use the User Information provided by you in the following ways:
   • To help provide you the Services;
   • To observe, improve and administer the quality of Service;
   • To analyze how the Website is used, diagnose technical problems;
   • Remember the basic information provided by you for effective access;
   • To confirm your identity in order to determine your eligibility to use the Website and avail the Services;
   • To notify you about any changes to the Website;
   • Process, manage, complete, and account for transactions;
   • Provide customer support and respond to your requests, comments, and inquiries;
   • Send you related information, including confirmations, invoices, technical notices, updates, security alerts and support and administrative messages;
   • Communicate with you about promotions, upcoming events and news about products and services;
   • We may process your personal information without your knowledge or consent where required by applicable law or regulation for the purposes of verification of identity or for prevention, detection or investigation, including of cyber incidents, prosecution and punishment of offences;
   • Protect, investigate, and deter against fraudulent, unauthorized or illegal activity;
   • To enable the Company to comply with its legal and regulatory obligations;
   • For the purpose of sending administrative notices and Service-related alerts and similar communication, as detailed under this Privacy Policy, with a view to optimizing the efficiency of the Website;
   • Doing market research, troubleshooting, protection against error, project planning, fraud, and other criminal activity; and
   • To enforce the Company's Terms of Use.
3. Sale of Assets, Merger, Acquisition, Bankruptcy:Information collected from you may be transferred to a third party as a result of a sale or acquisition, merger, or bankruptcy involving the Company.
4. Cookies:When you avail our Services on the Platform, a persistent cookie is placed on your computer. This enables us to track any purchases you make with our participating retailers and award cashback / rewards / points to you. This also allows us to improve your access to our site and helps us to learn more about your interests, and provide you with essential features and services for additional purposes, including but not limited to:
   • Keeping track of items stored in your shopping basket.
   • Conducting research and diagnostics to improve the content, products, and services.
   • Preventing fraudulent activity.
   • Improving security.
   Our cookies allow you to take advantage of some of our essential features. For instance, if you block or otherwise reject our cookies, you may not be able to add items to your shopping basket, proceed to checkout, or use any products or services that require you to sign in. Approved third parties also may set cookies when you interact with our Services. Third parties use cookies in the process of delivering content, including ads relevant to your interests, to measure the effectiveness of their ads, and to perform services on behalf of us. You can prevent the storage of cookies by choosing a “disable cookies” option in your browser settings. But this can limit the functionality of our services.
5. Sharing of Information:We do not share your User Information with third parties without your prior consent other than:
   1. With third parties who work on our behalf provided such third parties adhere to the data protection principles set out in the IT Act, 2000 (21 of 2000) and other applicable legislation, or enter into a written agreement with us requiring that the third party provide at least the same level of privacy protection as is required by such principles;
   2. To comply with laws or to respond to lawful requests and legal process;
   3. To protect the rights and property of us, our agents, customers, and others including to enforce our agreements, policies and terms of use;
   4. In an emergency, including to protect the personal safety of any person; and
   5. For the purpose of a business deal (or negotiation of a business deal) involving the sale or transfer of all or a part of our business or assets (business deals may include, for example, any merger, financing, acquisition, divestiture, or bankruptcy transaction or proceeding).
6. Minor/Children:If you are under 18, or the age of majority in the jurisdiction in which you reside, you may only use our website with the consent of your parent or legal guardian. In any case, we will not be liable for any cause of action that arose due to non-compliance with this section.
7. Link to Third Party Websites:This Website may contain links which may lead you to other Websites. Please note that once you leave the Company's Website, you will be subjected to the privacy policy of the other Website. The linked websites are not necessarily under the control of the Company. Please be aware that the Company is not responsible for the privacy practices of such other sites. The Company encourages you to read the privacy policies of each and every website that collects personal information. If you decide to access any of the third-party sites linked to the Website, you do this entirely at your own risk. Any links to any partner of the Company should be the responsibility of the linking party, and the Company will not be responsible for notification of any change in name or location of any information on the Website. We may further disclose your User Information to such third parties to whom we have transferred our rights and duties under any agreement entered into with such third parties and may also disclose your User Information to any of our affiliates, subsidiaries or related entity.
8. Security of Information:The Company has put in place appropriate methods and managerial procedures to safeguard and secure such User Information. The Company only processes User Information in a way that is compatible with and relevant for the purpose for which it was collected or authorized by the user. The Company uses commercially reasonable precautions to preserve the integrity and security of your information against loss, theft, unauthorized access, disclosure, reproduction, use, or amendment. The information that is collected from you may be transferred to, stored, and processed at any destination within and/or outside India. By submitting information on the Website, you agree to this transfer, storing and/or processing. The Company will take such steps as it considers reasonably necessary to ensure that your information is treated securely and in accordance with this Privacy Policy. In using the Website, you accept the inherent security implications of data transmission over the internet. Therefore, the use of the Website will be at your own risk and the Company assumes no liability for any disclosure of information due to errors in transmission, unauthorized third-party access, or other acts of third parties, or acts or omissions beyond its reasonable control and you agree not to hold the Company responsible for any breach of security. In the event the Company becomes aware of any breach of the security of your information, it will promptly notify you and take appropriate action to the best of its ability to remedy such a breach.
9. Exclusion:This Privacy Policy does not apply to any information other than User Information collected by the Company through the Website including such information collected in accordance with the clause on “Collection of Information” above. This Privacy Policy will not apply to any unsolicited information provided by you through this Website or through any other means. This includes, but is not limited to, information posted on any public areas of the Website. All such unsolicited information shall be deemed to be non-confidential and the Company will be free to use, disclose such unsolicited information without limitation.

   The Company also protects your User Information off-line other than as specifically mentioned in this Privacy Policy. Access to your User Information is limited to employees, agents or partners and third parties, who the Company reasonably believes will need that information to enable the Company to provide Services to you. However, the Company is not responsible for the confidentiality, security, or distribution of your own User Information by our partners and third parties outside the scope of our agreement with such partners and third parties.

10. Data Retention:The Company shall not retain User Information longer than is necessary to fulfill the purposes for which it was collected and as permitted by applicable law. If you wish to cancel your account or request that the Company no longer use your information to provide you Services, contact us through email at [email address]. Even after your account is terminated, the Company may retain your Personal Information as needed to comply with our legal and regulatory obligations, resolve disputes, conclude any activities related to cancellation of an account, investigate or prevent fraud and other inappropriate activity, to enforce our agreements, and for other business reasons.
11. Right to Withdraw Consent:The consent that you provide for the collection, use, and disclosure of User Information will remain valid until such time it is withdrawn by you in writing. If you withdraw your consent, the Company will stop processing the relevant User Information except to the extent that the Company has other grounds for processing such Personal Information under applicable laws. The Company will respond to your request within a reasonable timeframe. You may withdraw your consent at any time by contacting the Company or by using the functionalities of the Website.
12. Right to Correction:You are responsible for maintaining the accuracy of the information you submit to us, such as your contact information provided as part of account registration. The Company relies on the users to disclose to it all relevant and accurate information and to inform the Company of any changes. If you wish to make a request to correct or update any of your personal data which we hold about you, you may submit your request in writing or via email to [email address].
13. Access Outside India:The Company makes no representation that the Website is appropriate to be used or accessed outside India. This document is published in accordance with the provisions of the Information Technology Act, 2000 and the Company is compliant with the laws of India. If any users use or access the Website from outside India, they do so at their own risk and are responsible for compliance with the laws of such jurisdiction and the Company shall not have any responsibility for or liability arising from such compliance with local laws. These Privacy Policy does not constitute, nor may it be used for or in connection with, any promotional activities or solicitation by anyone in any jurisdiction in which such promotional activities or solicitation is not authorized or to any person to whom it is unlawful to promote or solicit.
14. Notification of Changes:From time to time, the Company may update this Privacy Policy to reflect changes to its information practices. Any changes will be effective immediately upon the posting of the revised Privacy Policy. If the Company makes any material changes, it will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on the Services prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.
15. Opt In and Opt Out Procedures:Upon registration, you may receive certain communication from the Company and you may at any time choose to opt-out of receiving further communications from the Company. To be completely removed from the Company's mailing list, you may contact us at [contact email]. If you are using an e-mail forwarding service or other similar service please make sure to include the correct e-mail address or addresses.
16. Grievance Officer:In accordance with the Information Technology Act, 2000 and the rules made thereunder, the name and contact details of the Grievance Officer are provided below. Any User grievance relating to the discrepancies or misuse of information so provided to the Company may be addressed to the grievance officer, whose details are provided below appointed by the Company for this purpose.

    Name: [Name]

    Contact Number: [Contact Number]

    Email Id: [Email ID]

    The grievance officer shall address the grievance within one month of the date of receipt of such grievance from the User.

17. Address for Privacy Questions:Should you have questions about this Privacy Policy or Company's information collection, use and disclosure practices, you may contact us at: [contact information]. We will use reasonable efforts to respond promptly to requests, questions or concerns you may have regarding our use of User Information. Except where required by law, the Company cannot ensure a response to questions or comments regarding topics unrelated to this policy or Company's privacy practices.